---
title: IRIS Family Messaging | M2 Information Systems
description: Patient and family messaging
---

[m²IRIS](https://m2iris.com#top)

[Why IRIS](https://m2iris.com#why)[How it works](https://m2iris.com#how)[Case study](https://m2iris.com#case-study)[Pilot](https://m2iris.com#pilot) 

[Request a demo](https://m2iris.com#pilot)

HIPAA-compliant family messaging for care teams

# Keep families informed without pulling clinicians away from care.

IRIS gives families a secure, reliable channel for updates, reducing avoidable phone calls, hallway interruptions, and escalation risk.

[Start a 4-month pilot](https://m2iris.com#pilot)[View case study](https://m2iris.com#case-study)

Your loved one is out of pre-op and the team will send updates here.

Thank you. This helps so much.

You can reply here instead of calling the unit.

**100%**reduction in family escalations in the Larkin case study

**Secure**Patient-focused conversations

**Fast**Quick Quotes for routine updates

**Clear**One channel families can trust

**Focused**Fewer disruptions for staff

The problem

## Family communication becomes an operational drain when updates are hard to find.

When family members cannot get clear answers, they escalate concerns and interrupt staff in real time. IRIS creates a default communication pathway that fits clinical workflows and helps staff stay focused.

### Secure family updates

Each conversation is centered on one patient and one receiving family participant.

### Quick Quotes

Department-specific message blocks help staff send consistent updates in just a few clicks.

### Escalation awareness

AI-assisted keyword detection can flag phrases that may signal frustration, legal concern, or escalation risk.

### Simple adoption

Families get a familiar messaging experience, while staff use a structured channel instead of scattered phone calls.

Case study

## Larkin reduced escalated family issues to zero.

After rolling out IRIS Secure Messaging, the team reported that escalated family member issues and hallway “drop in” questions both dropped to zero.

[Open page 1](https://m2iris.com/hubfs/case-study-page-1.png?hsLang=en-us) 

![IRIS case study page showing Larkin results and testimonial](https://m2iris.com/hubfs/Preview%20page%20-%20Case%20study%20larkin.png)

## What changes with IRIS

### Before IRIS

- Families searched wherever they could find staff.
- Updates were inconsistent or hard to locate.
- Escalations pulled leaders into conflict resolution.

### With IRIS

- Families have one reliable, secure channel.
- Communication becomes consistent and predictable.
- Interruptions decrease because uncertainty decreases.

Pilot program

## Try IRIS in one unit, then expand.

Start with a focused pilot, introduce staff and family users, establish update standards, and review outcomes before moving to a paid contract.

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Request a demo

**M2 Information Systems**

209 Dayton #201, Edmonds, WA 98020 · 800-598-6647 · www.m2iris.com

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