Secure family updates
Each conversation is centered on one patient and one receiving family participant.
HIPAA-compliant family messaging for care teams
Keep families informed without pulling clinicians away from care.
IRIS gives families a secure, reliable channel for updates, reducing avoidable phone calls, hallway interruptions, and escalation risk.
Your loved one is out of pre-op and the team will send updates here.
Thank you. This helps so much.
You can reply here instead of calling the unit.
100%reduction in family escalations in the Larkin case study
SecurePatient-focused conversations
FastQuick Quotes for routine updates
ClearOne channel families can trust
FocusedFewer disruptions for staff
The problem
Family communication becomes an operational drain when updates are hard to find.
When family members cannot get clear answers, they escalate concerns and interrupt staff in real time. IRIS creates a default communication pathway that fits clinical workflows and helps staff stay focused.
Quick Quotes
Department-specific message blocks help staff send consistent updates in just a few clicks.
Escalation awareness
AI-assisted keyword detection can flag phrases that may signal frustration, legal concern, or escalation risk.
Simple adoption
Families get a familiar messaging experience, while staff use a structured channel instead of scattered phone calls.
Case study
Larkin reduced escalated family issues to zero.
After rolling out IRIS Secure Messaging, the team reported that escalated family member issues and hallway “drop in” questions both dropped to zero.
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What changes with IRIS
Before IRIS
- Families searched wherever they could find staff.
- Updates were inconsistent or hard to locate.
- Escalations pulled leaders into conflict resolution.
With IRIS
- Families have one reliable, secure channel.
- Communication becomes consistent and predictable.
- Interruptions decrease because uncertainty decreases.
Pilot program
Try IRIS in one unit, then expand.
Start with a focused pilot, introduce staff and family users, establish update standards, and review outcomes before moving to a paid contract.